Refund policy

House of Essence Beauty Supply — Return & Refund Policy

We want you to love your House of Essence Beauty Supply purchase. If something isn’t right with your order, please contact us and we’ll do our best to help.

Returns

We accept return requests within 14 days of delivery. To be eligible for a return, your item must be unused, unworn, unopened, and in the same condition in which you received it, including its original packaging.

To request a return, please contact us before sending any item back. If your return is approved, we will provide instructions on how and where to send your return.

Please do not send a return to the address shown on your original package unless specifically instructed to do so. Returns sent without prior authorization may not be accepted.

Beauty & Personal-Care Items

For health and hygiene reasons, certain products cannot be returned once opened, used, worn, or removed from their original protective packaging. This may include cosmetics and makeup tools, skincare and facial tools, hair and scalp products or accessories, press-on nails, and other personal-care items.

Unused and unopened items may still qualify for return under the policy above.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible after delivery.

Please include your order number and clear photos or video showing the issue and packaging when applicable. We will review the issue and work with you toward an appropriate resolution, which may include a replacement or refund.

Cancellations

Orders begin processing shortly after they are placed. If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.

Exchanges

Because product availability can change, we do not guarantee direct exchanges. If you would like a different item, color, or variation, please contact us for assistance.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers are responsible for applicable return shipping costs. Original shipping charges, if any, are non-refundable.

Do not return products to the manufacturer or supplier unless instructed by House of Essence Beauty Supply.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method.

Please allow time for your bank or credit-card provider to process and post the refund after it has been issued.

Non-Returnable Items

Certain items cannot be returned, including:

  • Items that have been opened, used, worn, altered, or damaged after delivery
  • Personal-care or beauty items that cannot be resold for hygiene reasons once opened or used
  • Gift cards
  • Clearance or items specifically marked Final Sale

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

Questions or Problems With an Order

If you have questions about a return, refund, or problem with your order, please contact House of Essence Beauty Supply through our Contact page or the customer-service email listed on our website.